Telenor is a phone company in Sweden. I had just bought a simple phone to my young daughter without subscription only paying for a cash card so she will not phone to Hawaii for hours and we will have to sell the house to pay the phonebill. So, I walked in their store in Stockholm´s city together with my daughter. I said to the young man I would like to add some money on her cash card/account. He then throwed us a pink girlie new phone on the counter saying you can get this new one for free if...I stopped him saying I have just bought her one and I just want to have the cash card. Then another young member of the staff came over and leaned forward and said:
- Why do you want cash cards it is only people who cannot pay their bills who have them.
I was very angry and fumes came out of my nostrils and my ears....I said:
- No, I only want a cash card.
I got my cash card and when I left I said to myself that this is not right to be humiliated like this.
I phoned their customer service to complain. The answer I got from their customer service was that they could not received complaints like this over the phone and that I needed to send a letter to their head office. It was really clear that they did not want to talk to their customers. So, I will never have anything to do with them.
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