I had booked a weekend hotel package in the Swedish archipelago with my husband. Arriving at the hotel we got instructions from the reception with a map and a written X on the map where our room was and in which building. We walked for 5 minutes and found the building and started to look for the room. We checked everywhere but the room did not exist. So we picked up a phone in the hall and talked to the staff. They said that it is the opposite building. OK we walked to the opposite building and the room number was nowhere to be found. One door had a sign "grupp rum" which equals a room for a group of people. We went back to the previous building picked up the phone again and they said that the number on the door was missing and that it was indeed the "group room" which was our room. Finally we had found our room! I pushed in the keycard in the door but it refused to open! Oh no are we ever going to get into the room! I thought ok I will try the second keycard before we phone again. The second keycard worked! Success we are in! After unpacking we walked back to the reception and they had no idea how one keycard worked and the other did not. They had been "loaded" exactly the same but I wasn´t really surprised as strange things happens to me. So we had only one key so we better be together all the time. In the eveing we had booked the hotels restaurant. We got seated just by the sea and started to eat and after the main course the waiter bent down and whispered. - There has been a mistake....
I understood immediately
- Ok you want us to move to another table?
- Yes please. We apologise as we miscalculated with the larger group of guests. We will give you free dessert as compensation.
- We will of course move that is not a problem.
So we had free dessert and walked back to our room.
Next day after breakfast it was time to check out.
At the reception we were told:
- No you cannot check out. Our computer system is not working.
- Eh ok
- It might take 15-30 minutes to sort it out
- Alright we will wait
30 min passed
Still no working computer so we checked out the old fashioned way....
I wonder how often it happens that all these things happens to the same guest?
It must be REALLY unusual!
Still we had a brilliant stay and will return again.
No comments:
Post a Comment